Better Conversations Lab

Maybe someone you care about was hurting, and you weren’t sure how to support them without jumping in to fix the problem.

Maybe someone expressed a strong opinion you disagreed with, and you could feel yourself getting pulled toward arguing, defending, shutting down, or avoiding the conversation altogether.

Or perhaps emotions rose quickly, and you could feel understanding and connection slipping away.

Most of us were never taught what to do in those moments.

We may want to offer support without giving unwanted advice, disagree without escalating, set a boundary without becoming harsh, or acknowledge another person’s perspective without pretending we agree.

We may also want to express ourselves clearly and feel heard in return.

These skills can be learned. But knowing what to do and being able to do it in the moment are not the same. That takes practice.

That’s why I created the Better Conversations Lab.

This is an interactive learning experience, not a lecture series.

You’ll learn practical tools and begin using them in real time.

Over five weeks, we’ll explore how to:

Listen without immediately trying to fix, advise, or solve
Notice your reactions and create space to choose what comes next
Ask thoughtful questions that deepen understanding
Respond with care when someone is upset or struggling
Stay present when conversations become difficult
Communicate in ways that build trust and strengthen relationships

These skills can seem deceptively simple at first. In reality, using them in real conversations takes awareness and practice.

And like any new skill, there’s an awkward stage of learning. We make room for that because that is often where real change begins.

The goal is not perfect communication. Over these five weeks, you’ll build your ability to notice more, respond with intention, and have more choices available when conversations matter most.

We don’t just talk about better conversations. We practice them.

During our time together, you’ll work with real-life situations, short conversation prompts, listening exercises, and guided practice designed to help you notice what happens inside you before you respond.

Sometimes we’ll slow a conversation down enough to separate what was actually said from what we heard or made it mean. Sometimes you’ll experiment with different ways of responding and notice how each one changes the conversation.

You’ll practice with other people in the room in pairs, small groups, and as a whole group — with plenty of guidance along the way.

You’ll also respond to short, realistic conversation prompts and discover just how many different responses can be available to the exact same moment.

The Better Conversations Lab grew out of something I believe deeply:

Being heard is one of the ways we know we’re not alone.

Listening can reduce suffering.

People can learn to stay present and respond differently.

These are not qualities that we either have or do not have.

They are skills that can change the way we show up with the people in our lives.

We need time, structure, and a supportive environment for these new ways of responding to begin to feel more natural.

That’s what we do in the Better Conversations Lab!

Will I have to share personal information?
You will never be required to share anything personal.

You’ll be invited to participate in discussion and practice, but you will always decide what you’re comfortable sharing. For our practice sessions, you may choose to use real-life situations, hypothetical examples, or practice prompts provided during the Lab.
What happens if I miss a session?
You will receive the participant materials provided for the session you miss. Because the Lab includes live discussion, demonstrations, and interactive practice, a missed session cannot be fully recreated or replaced with a private make-up session.
Is this for couples or individuals?
Each participant registers individually, and you do not need to know anyone else in the group. If you do come as a couple, you will not always practice together inside the Lab, but you can certainly practice the skills together in real time.

The Lab is designed to create a welcoming and supportive learning environment for all participants.
Have a question not answered here?
Please reach out to me directly at support@betterconversationslab.com with any questions you may have.

For over a decade, Jeni has been creating and leading programs that help people take ideas off the page and put them into practice.

As the creator of the Better Conversations Lab, her work is grounded in the belief that lasting change happens not only through information, but through practice, reflection, and supportive human connection.

She created the Lab to make practical tools for listening and communication more accessible to people who want to feel more present, capable, and connected in the conversations that matter to them.

If you want to listen more closely, respond with greater care, and feel more confident navigating meaningful or difficult conversations, you are invited to join the Better Conversations Lab.

To reserve your place, payment is required by the first session.

Either:

1. Pay online now by filling out the form below

2. If you prefer to pay by check or cash, email Jeni at support@betterconversationslab.com to confirm your spot instead of completing this online checkout. Your place will be reserved once you receive confirmation from Jeni, and you may bring your payment to the first session.

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By registering for the Better Conversations Lab, you acknowledge and agree to the following:

Program and payment:
Your registration includes five in-person, 90-minute Better Conversations Lab sessions on the dates listed at checkout. The full registration fee of $147 is due at the time of purchase unless another payment arrangement has been agreed upon in writing.

Your place in the Lab is confirmed once payment has been received.

Participant cancellations and missed sessions:

Because enrollment is intentionally limited and your registration reserves one of the available places, payments are nonrefundable.

If you are unable to attend one or more sessions, you will receive any participant materials provided for those sessions.

Because the Lab includes live discussion, demonstrations, and interactive practice, missed sessions cannot be fully recreated or guaranteed to be made up.

In exceptional circumstances, please contact Jeni directly. Any refund, credit, or transfer offered will be considered individually and is not guaranteed.

Cancellation or changes by the facilitator: The Better Conversations Lab requires a minimum number of participants to run. If the full series is canceled by Jeni Hall before it begins, all registration payments will be refunded.

If an individual session must be postponed because of illness, weather, venue issues, or another circumstance outside the facilitator’s reasonable control, participants will be notified and a replacement date or other reasonable arrangement will be offered.

Educational nature of the Lab:
The Better Conversations Lab is an educational, skills-based learning experience. It is not psychotherapy, counseling, medical care, crisis intervention, or a substitute for services provided by a licensed mental-health or healthcare professional.

Jeni Hall is serving as the creator and facilitator of the Lab and is not acting as a therapist, counselor, physician, or other licensed healthcare provider.
Participants are responsible for determining whether the Lab is appropriate for their own needs and for seeking qualified professional support when needed.

Results and personal responsibility: The Lab provides practical instruction, guided exercises, and opportunities to practice communication skills. Individual experiences and results will vary.

No particular personal, professional, or relationship outcome is promised or guaranteed. Participants remain responsible for their own decisions, communication, conduct, and application of the material.

Respectful participation:
Participants agree to contribute to a respectful and supportive learning environment. Disruptive, threatening, discriminatory, or abusive conduct may result in removal from the Lab without a refund.

Agreement: By completing your purchase, you confirm that you have read, understood, and agreed to these Terms and Conditions.

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